Refund Policy

1. Overview

This Refund Policy explains how refund requests are reviewed for ImageFit AI, an AI image expansion and social media image resizing/adaptation tool available at https://expand.aiimagetools.cn.

Refunds are reviewed case by case under this policy, the Terms of Service, the payment provider's rules, and applicable law. This policy does not create an unconditional right to a refund.

2. Payments Handled by Creem

Checkout, payments, subscriptions, refunds, and disputes are processed by Creem or another payment provider we may use. We do not store full payment card details on our servers.

If a refund is approved, it is usually returned to the original payment method through the payment provider. Processing time depends on Creem, card networks, banks, and your payment method.

3. One-Time Credit Packs

• One-time credit packs are charged once and credits are added to your account according to the product shown at checkout.
• Credits are service units, not cash, stored value, or a financial instrument. Credits cannot be transferred, resold, or exchanged for cash.
• Credits that have already been consumed for image generation are generally not eligible for a cash refund.
• If a refund is approved for a one-time credit pack, unused credits connected to that payment may be removed from your account.

4. Subscriptions and Cancellations

• Monthly and yearly subscriptions renew automatically at the billing cycle and price shown at checkout or on the pricing page unless you cancel before the next renewal.
• Cancelling a subscription stops future renewals. Your access and credits may remain available until the end of the current billing period, unless your account is restricted for abuse, fraud, dispute, chargeback, or Terms violations.
• Cancelling a subscription does not automatically refund previous charges. Refund requests are reviewed under this policy and applicable law.
• If a subscription refund is approved, unused subscription credits related to the refunded payment may be removed.

5. When Refunds May Be Considered

We may consider refund requests in situations such as:

• Duplicate charge or clear billing error.
• Unauthorized transaction, subject to verification and payment provider review.
• A paid product or credit pack was not delivered to your account due to a service error.
• A prolonged service issue prevented use of core paid features and could not be resolved by support.
• A legal requirement in your jurisdiction requires a refund.

6. When Refunds Are Usually Not Available

• Credits already consumed for successful image generations.
• Dissatisfaction with an AI output after credits were successfully used, unless required by law or separately approved by support.
• Mistakes in prompt, image choice, target ratio, candidate selection, download timing, or other user-controlled settings.
• Requests made after significant use of the purchased credits or subscription benefits.
• Accounts restricted or terminated for abuse, fraud, payment disputes, chargebacks, Terms violations, or attempts to bypass limits.
• Issues caused by third-party services, network conditions, device/browser problems, or platforms outside our reasonable control.

7. Failed Generations and Credit Refunds

If an image generation fails after credits are deducted, the system may automatically return credits for the failed generation according to the service's credit refund logic. This is a credit refund, not a cash refund.

Completed generations are charged even if you later decide not to use or download the result. AI outputs may contain artifacts or imperfections, and users are responsible for reviewing results before publishing.

8. Refunds, Disputes, Chargebacks, and Account Effects

If a refund, dispute, chargeback, or payment reversal occurs, unused credits connected to the payment may be removed from your account. We do not create a negative credit balance for credits already consumed unless required for abuse, fraud, or other exceptional circumstances.

Refunds, disputes, chargebacks, suspected fraud, repeated refund abuse, or payment provider warnings may cause the account to be restricted from further generation or other paid features.

9. How to Request a Refund

Before filing a dispute or chargeback, please contact us at uplaysteam020301@gmail.com so we can try to resolve the issue informally.

To request a refund, include the information below so we can locate the payment and review the request:

• Your account email address.
• Order ID, transaction ID, Creem checkout or subscription reference, if available.
• Date of purchase and product purchased.
• Reason for the refund request.
• Relevant screenshots or error messages, if any.

10. Review and Processing

• We aim to acknowledge refund requests within a reasonable time, usually within 1-2 business days.
• We may ask for additional information before making a decision.
• If approved, refunds are submitted through Creem or the relevant payment provider.
• Payment provider and bank processing may take additional business days after approval.
• We may offer troubleshooting, credit correction, or service assistance before approving a cash refund.

11. Changes to This Policy

We may update this Refund Policy when the product, pricing, payment provider, credit rules, or legal requirements change. The latest version will be posted on this page with an updated effective date.

12. Contact

If you have questions about this policy or a refund request, contact us:

• Email: uplaysteam020301@gmail.com
• Contact page: https://expand.aiimagetools.cn/contact

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